Help Center
Website Support and Training
For website support and assistance, please submit a ticket through the UBC Self Service Portal including a URL and clear description of your issue.
How to get support?
Look for CMS Manual
CMS manual provides step-by-step guidance for content editing, layout adjustments, and essential website maintenance, making site management simple and efficient.
Ask Chatbot Assistant
Get instant help with your website by asking Chatbot Assistant. It provides quick answers, guidance, and support for managing content and navigating your site efficiently.
Submit a Ticket
Use the ticket system to request support or report issues. We will review your submission and provide timely assistance to resolve your website or technical concerns efficiently.
Email UR to Discuss Web Development & Analytics Support
UR supports UBC Okanagan with web development, analytics, and ongoing optimization to strengthen its online presence, improve user experiences, and maximize website performance.
Stress-free Innovation
From start to finish
Welcome to our UBC Okanagan’s CMS Manual. These tutorials cover everything you need to know to get started using your WordPress website.
Introduction to WordPress
Standard editor content of accordion.
You can drag/drop and add widgets into this area.
Get Started
Standard editor content of accordion.
You can drag/drop and add widgets into this area.
Customize my site
Site Structure
Adding Content
User Management
You ask, we answer
Have questions? Our support team is here to provide clear, quick answers to help you manage and maintain your website with ease.
How to log in to the Dashboard?
Log in to the website Dashboard at xxx.sites.ok.ubc.ca/dashboard.
For example, to access the IT website’s Dashboard, visit it.sites.ok.ubc.ca/dashboard instead of it.ok.ubc.ca/dashboard.
How to view all my sites?
- Log in to the CMS Reimagined website dashboard at sites.ok.ubc.ca/dashboard.
- Go to My Sites.
How to add a page?
Log in to the website Dashboard > Pages > Add Page.
How to edit a page?
Log in to the website Dashboard > Pages > All Pages > Edit with Elementor on your targeted page.
How to publish a page?
Log in to the website Dashboard > Pages > All Pages > Edit with Elementor on your targeted page > Preview Changes > Publish.
How to add a post?
Log in to the website Dashboard > Posts > Add Post.
What's the Elementor Editor?
Learn the Elementor Editor interface and discover where to find and use widgets.
What is a widget? How do I edit widgets?
A helpful guide to understanding and using Elementor widgets.
For more guidance, check out the Video Tutorials covering widgets such as Button, Image, Heading, Form, Accordion, Carousel, and more.
How to add a user?
Log in to the website Dashboard > Users > Add User.
How to change a user role?
- Log in to the website Dashboard > Users > All Users.
- Select the user, and in the Change role to… drop-down menu, select the required role, then click Change button.
How to remove a user?
- Log in to the website Dashboard > Users > All Users.
- Select the user(s) you wish to delete and in the Bulk Actions drop-down menu, select Remove then click Apply button.
Can’t find what you’re looking for? Submit a suggestion.
What’s missing from this support page? Let us know! Suggest a new article or request an update to an existing one.